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Version 1.2
This page was last modified on March 9, 2026.
We are aware that you place your trust in us. We therefore see it as our responsibility to protect your privacy. On this page, we will let you know what data we collect when you use our website, why we collect this data, and how we use it to improve your user experience. This way, you understand exactly how we work.
This privacy policy applies to the services of Project Jailbreak®️. You should be aware that Project Jailbreak®️ is not responsible for the privacy policies of other sites and sources. By using this website, you indicate that you accept the privacy policy.
Project Jailbreak®️ respects the privacy of all users of its site and ensures that the personal information you provide to us is treated confidentially.
When you sign up for one of our services or place an order, we ask you to provide personal data. This data is used to perform the service. The data is stored on Project Jailbreak®️'s own secure servers or those of a third party. We will not combine this data with other personal data in our possession.
When you send email or other messages to us, we may retain those messages. Sometimes we ask you for personal data relevant to the situation in question. This makes it possible to process your questions and answer your requests. The data is stored on Project Jailbreak®️'s own secure servers or those of a third party. We will not combine this data with other personal data in our possession.
We collect data for research purposes to gain a better understanding of our customers, so that we can tailor our services accordingly. This website uses "cookies" (small text files placed on your computer) to help the website analyze how users use the site. The information generated by the cookie about your use of the website can be transferred to Project Jailbreak®️'s own secure servers or those of a third party. We use this information to keep track of how you use the website, to compile reports on website activity, and to offer other services related to website activity and internet usage.
We do not collect or use information for other purposes than the purposes described in this privacy policy unless we have obtained your prior consent.
The information is not shared with third parties. In some cases, the information can be shared internally. Our employees are obliged to respect the confidentiality of your data.
This privacy statement is tailored to the use of and the possibilities on this site. Any adjustments and/or changes to this site, can lead to changes in this privacy statement. It is therefore advisable to regularly consult this privacy statement.
We offer all visitors the possibility to view, change, or delete all personal information that has been provided to us up to that point.
At the bottom of every mailing you will find the possibility to adjust your data or to unsubscribe.
If you want to adjust your data or want to be removed from our files, you can contact us. See contact details below.
Most browsers are set to accept cookies by default, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, it is possible that some functions and services, on our and other websites, do not function correctly if cookies are disabled in your browser.
We regularly check whether we comply with this privacy policy. If you have questions about this privacy policy, you can contact us:
Project Jailbreak®️
Bingerweg 21
2031 AZ Haarlem
Phone: +31 (0)6 42874995
Email: customerservice@jailbeak.fashion
This page was last modified on March 9, 2026.
Article 1 - Definitions
Article 2 - Identity of the entrepreneur
Article 3 - Applicability
Article 4 - The offer
Article 5 - The agreement
Article 6 - Right of withdrawal
Article 7 - Obligations of the consumer during the cooling-off period
Article 8 - Exercise of the right of withdrawal by the consumer and costs thereof
Article 9 - Obligations of the entrepreneur in case of withdrawal
Article 10 - Exclusion of the right of withdrawal
Article 11 - The price
Article 12 - Compliance and extra warranty
Article 13 - Delivery and execution
Article 14 - Continuing performance contracts: duration, termination, and extension
Article 15 - Payment
Article 16 - Complaints procedure
Article 17 - Disputes
Article 18 - Additional or deviating provisions
In these terms and conditions, the following definitions apply:
Supplementary agreement: an agreement whereby the consumer acquires products, digital content, and/or services in connection with a distance contract and these items, digital content, and/or services are provided by the entrepreneur or by a third party based on an agreement between that third party and the entrepreneur;
Cooling-off period: the period within which the consumer can make use of their right of withdrawal;
Consumer: the natural person who is not acting for purposes related to their trade, business, craft, or professional activity;
Day: calendar day;
Digital content: data produced and delivered in digital form;
Continuing performance contract: an agreement that extends to the regular delivery of goods, services, and/or digital content during a specific period;
Durable medium: any tool – including email – that enables the consumer or entrepreneur to store information addressed to them personally in a way that allows for future consultation or use for a period tailored to the purpose for which the information is intended, and which allows for unaltered reproduction of the stored information;
Right of withdrawal: the possibility for the consumer to waive the distance contract within the cooling-off period;
Entrepreneur: the natural or legal person who offers products, (access to) digital content, and/or services to consumers at a distance;
Distance contract: an agreement concluded between the entrepreneur and the consumer within the framework of an organized system for the distance sale of products, digital content, and/or services, whereby up to and including the conclusion of the agreement, exclusive or partial use is made of one or more techniques for distance communication;
Model withdrawal form: the European model withdrawal form included in Annex I of these terms and conditions. Annex I does not need to be made available if the consumer has no right of withdrawal regarding their order;
Technique for distance communication: means that can be used for concluding an agreement without the consumer and entrepreneur having to meet simultaneously in the same room.
Merchstore BV
Bingerweg 21, 2031 AZ Haarlem
Phone: +31 (0)6 42874995
Email: customerservice@jailbreak.fashion
Chamber of Commerce (KvK) number: 81130783
VAT identification number: NL861945591B01
These general terms and conditions apply to every offer from the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the entrepreneur will indicate, before the distance contract is concluded, how the general terms and conditions can be viewed at the entrepreneur's premises and that they will be sent free of charge as soon as possible at the consumer's request.
If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable medium.
If an offer has a limited duration or is subject to conditions, this will be explicitly stated in the offer. The offer contains a complete and accurate description of the products, digital content, and/or services offered. Obvious mistakes or errors in the offer do not bind the entrepreneur.
The agreement is concluded at the moment the consumer accepts the offer and meets the conditions set. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance electronically.
For products: The consumer can dissolve an agreement regarding the purchase of a product during a cooling-off period of at least 14 days without giving reasons. The cooling-off period starts on the day after the consumer, or a third party designated by the consumer in advance (who is not the carrier), has received the product.
For services and digital content (not on a material carrier): The consumer can dissolve a service agreement and an agreement for the delivery of digital content not delivered on a material carrier for at least 14 days without giving reasons.
During the cooling-off period, the consumer will handle the product and the packaging with care. He will only unpack or use the product to the extent necessary to establish the nature, characteristics, and functioning of the product. The basic principle is that the consumer may only handle and inspect the product as he would be allowed to do in a store.
If the consumer exercises their right of withdrawal, they must report this within the cooling-off period using the model withdrawal form or in another unambiguous manner. As soon as possible, but within 14 days from the day following the notification, the consumer shall return the product. The consumer bears the direct costs of returning the product.
The entrepreneur will reimburse all payments from the consumer, including delivery costs, within 14 days following the day on which the consumer reports the withdrawal.
The entrepreneur can exclude certain products and services from the right of withdrawal, such as:
Prices of the products/services offered will not be increased during the validity period stated in the offer, except for price changes resulting from changes in VAT rates. Prices are inclusive of VAT.
The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, and reasonable requirements of reliability and/or usability.
The entrepreneur will execute accepted orders with efficient speed, but no later than 30 days, unless another delivery period has been agreed upon. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer.
The consumer can terminate an indefinite agreement for the regular delivery of products or services at any time, subject to the agreed termination rules and a notice period of no more than one month.
Unless otherwise stipulated, amounts owed by the consumer must be paid within 14 days after the start of the cooling-off period. When selling products to consumers, the general terms and conditions may never oblige the consumer to make an advance payment of more than 50%.
Complaints about the execution of the agreement must be submitted fully and clearly described to the entrepreneur within a reasonable time after the consumer has discovered the defects. Complaints will be answered within 14 days of receipt.
Agreements between the entrepreneur and the consumer to which these general terms and conditions relate are exclusively governed by Dutch law.
(Complete and return this form only if you wish to withdraw from the agreement)
To: Project Jailbreak®️
Bingerweg 21, 2031 AZ Haarlem
I/We* hereby inform you that I/we* withdraw from our agreement regarding:
- the sale of the following products: [product designation]*
- the delivery of the following digital content: [digital content designation]*
- the performance of the following service: [service designation]*
Ordered on*/received on* [date]
[Name of consumer(s)]
[Address of consumer(s)]
[Signature of consumer(s)]
We aim to process and ship all orders as quickly as possible. As soon as your parcel has been handed over to our carrier, you will receive a shipping confirmation with a tracking number via email.
Exchanging or returning an item
If you are not completely satisfied with your purchase, please return the product in its original condition within 30 days of receipt. You must return the products to us to receive a refund or exchange.
Original condition means the following:
We will exchange the product for a different size/color if desired (subject to availability) or process the refund no later than 14 days after receipt.
Please note the following!
Send the package to the address below and clearly state your name, order number, and any instructions:
Project Jailbreak®️
Bingerweg 21
2031 AZ Haarlem
Phone: +31 (0)6 42874995
Email: customerservice@jailbreak.fashion
Have you unexpectedly received an incorrect or defective item? Our sincere apologies! To resolve this as quickly as possible, we request that you report this to us as soon as possible, but no later than 14 days after receipt.
You can send an email to customerservice@jailbreak.fashion or contact us by phone from Mon-Fri at +31 (0)6 42874995. Please have the following information ready:
We will then advise you on how to proceed with the return. Once we have received and approved the product, we will credit your account within 14 days. If the return of the product is due to damage or an error made by jailbreak.fashion, we will refund the cost of the product as well as the return shipping costs. Exchanging products is subject to availability.
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